Cancellation Policy

• Kivo Voyage (operated by Hulk Cars Rental LLC) is a booking intermediary. Your contract of carriage is with the airline that issues the ticket, not with Kivo Voyage.
• We help you request a cancellation and show you the outcome before you confirm. We do not invent or replace the airline's fare rules.

• Refund eligibility, penalties, and whether you receive cash or airline credit are set by the airline fare conditions of the ticket you purchased (including the fare brand shown at booking and on your confirmation).
• Kivo Voyage does not apply a separate percentage schedule (for example "100% / 50% / 0%" or fixed "24h / 72h" windows). Any such grid would be inaccurate for airline tickets sold through our platform.
• When airline conditions and this page differ, the airline conditions and the live cancellation quote control.

• Fare options on the booking page reflect what the airline offers for that itinerary (for example brand names such as Light, Smart, Flex, or equivalent). Labels and benefits vary by airline.
• A fare marked non-refundable or with no refund before departure may return little or nothing if you cancel later.
• Change and refund flags shown before payment are indicative of the offer's published conditions; the binding rules are those of the ticket issued after confirmation.

• Log in and open My Account → My Bookings.
• Select the booking and choose Cancel (or the equivalent action on the booking).
• If the airline order can be cancelled through our supplier connection, you receive a live cancellation quote before anything is cancelled.
• Review the quote carefully, then confirm only if you accept it. Closing the quote without confirming does not cancel the ticket.
• If automatic cancellation is not available for that booking, we open a support request and our team processes it under the airline's rules.

• The quote shows the refund amount available under the airline/supplier process (it may be 0), any indicated penalty, where funds or value would go (original payment method, airline credit, voucher, or another method returned by the supplier), and any quote expiry time.
• Confirming the quote cancels the ticket with the airline according to that quote. Refund amounts can change if a quote expires; in that case you must review a new quote before confirming again.
• Airline credit or a voucher is not the same as a cash refund to your card. If the quote lists credit, that is what the airline provides.
• The refund amount on the quote may be lower than the total you paid (airline penalties, non-refundable fare components, taxes treated differently by the carrier, or other supplier rules).

Bookings that were never paid or never ticketed may be cancelled in your account without an airline refund process, because no ticket was issued.

• If the airline cancels your flight or makes a significant schedule change, your rights follow the airline's contract of carriage and any mandatory passenger-rights laws that apply to your journey.
• Kivo Voyage will help you with the process (rebooking or refund pathways offered by the airline / supplier). We do not guarantee a specific refund percentage or timeline beyond what the airline and applicable law provide.

If you miss check-in or boarding without cancelling under the airline's rules, you typically lose refund entitlement for that ticket, even when a more flexible fare was purchased. Exact treatment is set by the airline.

• After a cancellation is confirmed with the airline, any cash refund is processed according to the method shown on the quote (often the original payment method).
• Card refunds usually take several business days after the refund is initiated; bank transfers and other methods can take longer. Timing depends on the airline, the payment provider, and your bank — not on a fixed promise from this page.
• If the supplier refunds via airline credit or voucher, there is no card refund for that portion.

For help with a cancellation, use My Account or our Contact page. Legal questions: legal@kivovoyage.com. Hulk Cars Rental LLC, Al Ain – Dubai Road, Dubai, United Arab Emirates.